Contact
Help & Support Center
Please note that I do not work for Squarespace and unfortunately, cannot respond to individual tech support questions via email. If you require Squarespace assistance, here is where you can contact their support team.
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Yes. You can learn more about my custom website design services here.
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I do not work for Squarespace, therefore, don’t deal with individual tech support questions.
If you have a general question relating to your site, you can always hit me up on Twitter and I’ll do my best to answer or point you in the right direction.
I would also recommend that sign up for my weekly newsletter where I share strategies and support.
If you have a question relating to a Squarespace template you’ve purchased on this site, that’s different. Please submit a support request and I’ll do my best to respond within 48 hours.
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I do. You can learn more and book a call with me on my coaching page.
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If it’s specific and brief, you can email me or tweet me and I’ll either answer directly, create a YouTube tutorial for you or point you in the right direction.
For questions that require a more detailed response, I’d recommend booking a coaching call.
Q & A
General
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Depending on my schedule, yes! Complete the request form below with all the details and I’ll do my best to respond within 48 hours.
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Depending on my schedule, yes! Complete the request form below with all the details and I’ll do my best to respond within 48 hours.
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Yes! If we are a good fit, I’m open to the opportunity. The best thing to do would be to reach out to me with all the details and if our values/audience are in alignment, we can set up a call to discuss.
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No. I do not accept guest post requests at this time.
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Not at this time.
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I'm a big believer that the tools you use should work for you, not the other way round.
Squarespace is an all inclusive platform that keeps things simple, functional and beautiful.
It takes the tech and the overwhelm out of managing your website and frees up your time to focus on what you do best.
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There are certainly some limitations. I think the biggest one being the lack of integrations with other software. However, it’s a two-sided coin because the simplicity of the platform is what makes it so great.
They’ve done a good job of adding in some essential extensions and integrations such as Quickbooks or Printful. Ultimately, it comes down to your website needs and objectives.
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Your website will include basic SEO. However, keep in mind that you will be providing the content for your website therefore SEO is not included in this. Your website content planner is designed to help you with SEO.
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After your intake form is complete and we've arranged our initial strategy call, you will be sent an initial deposit invoice.
This is 50% of the final cost. This must be paid in advance.
The other 50% will be invoiced on completion of your website before hand-off.
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No. All deposits are non-refundable. Your deposit secures your dedicated design slot in my calendar. This is time dedicated to you.
If you choose to back out of the project, that leaves an empty slot that could have been filled with another project.
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A lot of hours and experience goes into creating your website design. This is an intensive week dedicated only to you.
The pricing I have set reflects my ability to provide a speedy design process without compromising on the skill and high quality you deserve.
If this is out of your price range, I recommend checking out my website template store. This is exactly why I created it!
Q & A
Website Design
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This one is simple. I have streamlined systems, processes and deadlines to ensure we can achieve this quick turn around.
By having a designated design slot every working hour is dedicated to your website design project.
Being able to dive deep into your project means I can optimise my performance and quality output during this time.
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I understand your busy and primary focus is getting things done. Moving forward! I’m all about that too.
Having a speedy design process ensures you achieve your goals in a timely manner and check one more thing off your to-do list.
Speed creates momentum too so my hope is being able to launch with a bang will give you a big burst of energy you can put into the rest of your marketing strategy.
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Basically, you bring the content and I'll bring the coding.
All you need is the website copy, images, and any brand assets you'd like to be included on your website.
You will be provided resources ahead of time to help you in writing your content and sourcing images.
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Not at this time. I am here to help design your website, not write your website copy or provide imagery. I do, however, provide you with a Content Planner and Sourcing Images guide to help with this.
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Yes. You will receive two refinement rounds during your design slot. Here you will have the opportunity to request any changes/alterations before you sign off on the finished design.
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Due to our in-depth brand assessment upfront, it's extremely rare for a client not to be completely satisfied after their refinement round.
If for some reason, this does occur, we will continue the refinement process at my current hourly rate.
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No. You will be required to purchase your own Squarespace hosting plan once you are ready to launch your website. However, since we’re working together, you’ll receive 20% off your first year of hosting.
With regard to domains, you can purchase your domain directly via Squarespace.
If you purchase via a third party (I recommend Google domains), you will need to provide me with access to your domain account to connect it to your Squarespace account.
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If you just have a quick question that doesn’t require a coaching call, join my email newsletter or tweet me @chloeforbesk.
If I can’t answer your question immediately, I’ll certainly provide resources and point you in the right direction.
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I do. After our initial call, we’ll have a pretty clear understanding on whether we are a good fit working together. If it makes sense, we’ll put together a 12-week coaching program tailored to your desired outcome and the steps required to get you there.
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If you’re talking about technical support, no. I’m a business coach that teaches you how to grow your business using your Squarespace website.
I do not work for Squarespace.
You would need to reach out to Squarespace directly for that support. They’re pretty good about helping, especially in chat!
Q & A
Coaching
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A Squarespace designer? Yes. I do have a coaching program specifically tailored to those looking to build a brand and become a Squarespace designer. Course coming soon!
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No. This is a coaching call, not a done-for-you service. It’s where we can talk through areas you are struggling with such as branding, copy, the design itself, mindset blocks, or marketing your website.
If you have a technical question, you can reach out to Squarespace directly OR submit a YouTube tutorial request below.
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At present, coaching takes place on Tuesdays and Thursdays between 12pm-8pm BST/ 7am-3pm ET. If you are located in another part of the world, email me care@chloeforbesk.com and where possible, I’ll do my best to accommodate you.
Coaching
Prefer One-on-One Support?
Sometimes you just need that little extra support or someone through your strategy. Book a one-hour call with me to discuss any aspect of your website strategy, design, or marketing.
Learning Center
Your learning center is an additional support resource. You can find strategies, systems, support, and tutorials to help ensure you have everything you need to set yourself up for success.
VISIT LEARNING CENTER
Just in case you didn’t find what you’re looking for, I’m here to help.
Complete a support request or email me directly chloe@chloeforbesk.com.
I aim to answer all emails within business hours of M-F, 10-6pm (Currently UK).